|
|
Nonconforming Material
|
Therm-O-Disc expects to receive defect-free material from every member of the supply base. It is the supplier's responsibility to have systems in place and processes in control in order to meet this defect-free requirement. Nonconforming material that does enter a Therm-O-Disc facility will be rejected, the supplier contacted and the material returned for full credit or refund. The risk of loss and all expenses associated with transportation, unpacking, examining, repacking, storing and shipping nonconforming materials will be borne by the supplier.
|
|
| |
 |
|
When nonconforming material is received by Therm-O-Disc, it will be documented and communicated to the supplier for immediate containment and corrective action. Therm-O-Disc requires that suppliers respond with corrective action measures within ten working days after notification of the nonconformance. The supplier's response must be effective and include the following elements:
1. Nonconformance Description
2. Containment Action
3. Root Cause
4. Corrective Action
5. Verification
In the event that a supplier suspects that nonconforming material has been erroneously sent to Therm-O-Disc, the supplier must immediately notify the responsible Therm-O-Disc Buyer and the Quality Assurance Manager at the receiving facility. The supplier must then initiate corrective action activities in accordance with the above requirements.
|
|
|
|
|
|
